dha77's Privacy Policy

Introduction

1. Introduction & Scope

This privacy policy applies to the dha77 platform. When you visit the dha77 website, create an account, or use any of our services, you agree to the terms described in this policy.

dha77 believes that your privacy is a fundamental right. We collect only the information that is genuinely necessary to provide our services, and your data is never sold to third parties under any circumstances.

This policy is consistent with the data protection laws and regulations of Bangladesh and other applicable jurisdictions. Continuing to use our platform indicates that you have read and agreed to the latest version of this privacy policy.

If any changes are made to this policy, we will publish them on our website and, where necessary, notify registered users by email. For significant changes, users will be asked to give their consent again.

---

Data Collection

2. What Information We Collect

dha77 may collect the following types of information:

2.1 Identity Information

When you create an account on our platform or apply for a service, you may be asked to provide the following information:

• Full name (as shown on your legal ID)
• Date of birth — for age verification purposes (services are provided only to those aged 21 or above)
• Valid email address
• Preferred mobile payment details (such as bKash, Nagad, Rocket, Upay)
• National ID or passport number (if identity verification is required)

2.2 Transaction Information

Records of your financial transactions are kept, including:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Bonus-related activity and wagering history
• Transaction reference numbers

2.3 Technical & Usage Information

When you visit our site, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited and session duration
• Information collected through cookies and similar technologies
• Referral source (where you came from when you arrived at our site)

2.4 Communication Information

If you contact our customer support team, records of that conversation or those messages may be kept so we can provide better service in the future.

---

Use of Information

3. How Information Is Used

dha77 uses collected information for the following purposes:

3.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards, and monitoring wagering progress
• Running gaming activities smoothly
• Providing 24/7 customer support

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity
• Complying with anti-money laundering (AML) policies
• Ensuring the security of your account
• Monitoring your account for suspicious activity

3.3 Legal Compliance

We may be required to retain data and submit reports to regulatory authorities under applicable laws and regulations. In such cases, your information may be used to meet those legal requirements.

3.4 Service Improvement

• Improving site functionality and user experience
• Making decisions about adding new games and services
• Identifying and resolving technical issues

---

Data Sharing

4. Sharing Information with Third Parties

dha77 never sells your personal information. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services to complete your transactions. These providers are governed by their own privacy policies.

4.2 Technology & Game Providers

The developers of the game software running on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may process limited information for the purpose of delivering their own services.

4.3 Legal Obligations

We may be legally required to provide relevant information in response to a valid order or request from a competent court or regulatory authority. In such cases, we will attempt to notify you before disclosing the information, where permitted by law.

4.4 Corporate Transactions

In the event of a merger, acquisition, or asset sale involving dha77, user data may be transferred. Users will be informed in advance and the same standard of privacy protection will be maintained.

---

Cookie Policy

5. Cookies & Similar Technologies

dha77 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve your experience of using the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are required to maintain login sessions, perform security checks, and keep form data secure. Disabling these cookies may prevent the site from working properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language selection, and other settings. They make your next session easier and more personalized.

5.3 Analytics Cookies

We use analytics cookies to understand which parts of the site are used most and where there is room for improvement. This information is processed in aggregate and is not used at an individual level.

You can reject or delete cookies from your browser settings. However, please note that disabling certain cookies may limit some features of the site.

---

Data Security

6. Data Protection Measures

dha77 applies industry-standard security measures to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is secured through SSL/TLS encryption, making it impossible for third parties to read or alter the information.
• Password Hashing: Your password is not stored directly; instead, it is kept in hashed form using strong cryptographic methods.
• Access Controls: Only authorized staff, and only when required for their work, can access your information. Role-based access within our internal systems is strictly controlled.
• Regular Security Reviews: Our systems undergo regular security audits, and potential vulnerabilities are identified and addressed.
• Data Backups: Regular backups are taken to prevent data loss and stored in secure locations.

While adequate steps are taken to protect information, transmitting data over the internet is not entirely without risk. We make every effort, but a 100% guarantee of security cannot be given.

---

Data Retention

7. Data Retention Period

dha77 retains your information only for as long as necessary. The retention period depends on the following factors:

• All necessary information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be kept for a defined period as required by legal obligations.
• Financial transaction records may be retained for an extended period in accordance with legal and regulatory requirements.
• Once the defined period has ended, information is securely deleted or anonymized.

---

Your Rights

8. User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the full right to know what information we hold about you, how we use it, and with whom we share it. We are committed to providing detailed information on these matters upon request.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period has passed.

8.4 Right to Restrict Processing

You may object to the use of your information for specific purposes or request that processing be limited. We will review your request and take appropriate action.

8.5 Right to Data Portability

You may request a structured, machine-readable copy of your personal information if you wish.

To exercise any of the above rights or to find out more, please contact us at [email protected].

---

Protection of Minors

9. Privacy of Minors

dha77's services are intended only for those aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified at registration, and if we become aware of an account belonging to a minor, that information is deleted immediately.

If you are aware that a minor is using our platform, please let us know at [email protected].

---

Links & Third Parties

10. Third-Party Services

dha77 uses various third-party services to operate the platform, such as payment gateways and game software providers. These service providers follow their own privacy policies and dha77 is not responsible for their policies.

We aim to work with third parties who meet our standards on data protection and comply with applicable laws.

---

Policy Changes

11. Updates to the Privacy Policy

This privacy policy may be updated from time to time due to changes in the business, adoption of new technologies, or legal requirements. For any significant changes:

• The updated policy will be published on our website
• Registered users may receive email notifications
• Your consent will be obtained again for significant changes

If you continue using the platform after changes, you will be considered to have accepted the updated policy.

---

Contact

12. Privacy Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our dedicated support team will verify your identity and try to respond as quickly as possible.